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Frequently Ask Questions

  Many buyers do not fully understand the importing process and what role a buying agent plays. The following are some of the most frequently asked questions that buyers ask or don’t fully understand.
What does it cost as a buyer to use an agent?
The compensation that a sales agent receives typically comes from the seller’s proceeds. In other words, there is no cost for a buyer to use an agent in a traditional agent/buyer relationship. In a buyer agency agreement, there may be some cost to the buyer, but even these agreements are usually worded so that the agent is compensated from the seller.
What if I am unhappy and want to switch agents?
Let the first agent know that you are unhappy and the reasons why. See if you can work out the issues with them. If not, tell the agent you no longer want to work with them and find another agent.

If an item is out of stock, how long does it take for this item to become available again?
We work with many suppliers, so we will do our best to find the item you want as soon as possible. Items that are out of stock, are usually back in stock in 1-2 weeks. Since most of them are produced locally in Bali.
What are payment methods do you accept?
We praudly accept payment via visa card, master card and Bank Transfer.
What Methods of Shipping Do You Have?
You have an option of several shipping methods: Air Cargo or Sea Cargo.
Sea cargo is cheaper compare to Air cargo, but it will takes around 5 weeks to your nearest port. Sea Cargo is suitable for big order (20" - 40" feet container). Even a half full 20ft container is sometimes more cost effective than an LCL (less container loaded) shipment . See our LCL rates table here!


Balistuffs Company
Jl. Uluwatu, Taman Penta I E/60, Jimbaran, 80364
Bali - Indonesia
+62 361 7843130 +62 361 703581
Mobile :+62 8123608271
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